Relay
Utilities
Self-Service Solutions for Customers
Part of the powerful Relay platform, Relay Utilities offers benefits to government utility administrators and the citizens they serve. Relay Utilities provides utility customers the access and convenience they need to make payments when, where, and how they want. With 24/7 access by phone or web, utility agencies can increase the speed of revenue collection through secure, easy-to-use payment options.
Utility customers have anytime access to their account details and payment options through a 24/7 phone system.
Utility customers have anytime access to their account details and payment options, including options to change settings, through an online web system.
Harnessing the ease and convenience of text messaging, SelectTXT allows agencies to communicate directly with utility customers.
"We've gotten a lot of positive feedback from our customers about how we're able to do courtesy calls and give them the option to roll right in to make a payment while they're on the call."
– Tina Wetherford, Finance & Administration Division Manager
Gainesville, GA
SelecTXT for Utilities
SelecTXT provides another channel for your utility customers to access their account data when, where, and how they want. Rather than calling or logging onto a website, customers are able to interact through the convenience and simplicity of a text message.
General account information
Current balance owed
Next billing date
Secure Utility Payments
Payments for utility agencies using our solutions are PCI compliant and PCI-SSF validated. Meeting the highest standards for payment security, agencies and their customers can feel confident knowing their data is protected.
- Secure utility customer payments
- Guide customers to secure payment options
- Delinquent and overdue payment options
Proactive Outbound Notifications
Outbound allows utility agencies to send automated, pre-crafted communications by phone, email, or text message. With the control to customize messaging, Outbound can be deployed within a single department or as an enterprise-wide solution.
- Notify delinquent accounts
- Proactive citizen communication
- Guide customers to secure payment options
Flexible Deployment Models
Relay solutions are deployed based on your needs. Whether on-premise, hosted, or using a hybrid strategy, we make Relay work how you want, where you want. All deployments come with industry-standard security compliance, so you can be confident you’re protected.
Relay Portal is a powerful administrative and data management tool that provides real-time health statistics, detailed reports, outbound campaign management, configuration options, and more, all through a user-friendly dashboard.
Partners
Contact us to request additional information or schedule a demo.