Selectron first deployed SelecTXT in 2017. At the time it was one of the first interactive texting platforms utilized by building and planning departments nationwide. Over a quarter million scheduled inspections later, we can confidently state we are making better possible for our customers with this exciting new channel. In the spirit of continuing to offer our agency partners trusted solutions that deliver real value, we are excited to share with you the innovations we have developed for this successful solution.

These fine-tuning improvements to SelecTXT result from thorough research and review of the end user’s experience and interactions with the solution. We are confident they will allow our agency partners to offer even faster and easier scheduling for their customers.

SelecTXT for Inspection Scheduling

With improved user experience and better error handling, agencies can anticipate greater customer self-reliance and less time spent on the phone. All agency partners who currently utilize the SelecTXT for Inspection Scheduling platform will receive this upgrade.

The analysis of millions of text exchanges, both successful and not successful, allowed Selectron to enhance the user experience though improved conversational instruction, enhanced express commands for your power users, and advanced error handling for typos, out of order requests, and
emojis .

What does this mean for you?  Increased utilization through an improved user experience and quicker adoption.  To assist in this Selectron can work with you to provide, at no additional charge, marketing materials including a banner, instructions for your permit issuance package, and suggested language and placement for your website.  Feel to contact your sales team or project manager to learn more details.

We know through our more than 100 customers who utilize this service that once adopted, the ease of use for your contractors and home owners make SelecTXT a quick, efficient interaction for both you and your customers.