Newsletter Header Image, January

Answering the Call with Text Messaging

Introducing SelecTXT

Did you know that Americans send over 6 billion text messages each day? Did you know 95% of adults in America text on a weekly basis? Did you know that Selectron has a new solution to help you take advantage of this modern communication channel?

The latest innovation to our Relay Platform, SelecTXT is a fully integrated interactive text messaging service. In addition to our IVR and Web channels, SelecTXT gives you another channel to engage with your customers, allowing them to complete transactions when, where, and how they want. SelecTXT not only provides another option to offer your customers, but will also further reduce your staff’s workload.

The first release of SelecTXT allows contractors and homeowners the ability to:

  • Schedule, reschedule, and cancel inspections
  • Include comments/instructions for inspectors
  • Request follow up on results
  • View inspection results
SelecTXT splash image

As part of our Relay Platform, you will be able to view usage data and generate reports through the Relay Portal. Here’s what else you should know about SelecTXT:

  • Fully integrated with your software database
  • Tailored messages and workflows
  • Simplified user experience for efficient transactions
  • Easily deployed as an additional Relay Platform channel

Our next release of SelecTXT will be available in 2018 for Utilities. If you would like to learn more or schedule a demo, please contact your Client Services Executive or call 866.878.0048.

The 2018 Selectron Calendar

Each year we send out a calendar highlighting some of the wonderful places our customers call home and we’d like to hear what you think about this year’s design. Take just a moment to complete our survey:

Also, in 2019 we’ll be updating the format to include more details about the solutions being used at the featured locations as well as quotes from that customer about their experience with Selectron.

If you would like to be considered for inclusion in the 2019 calendar, contact our Marketing team at Marketing@STIgov.com.

What does "TSRV" mean?

One of the most anticipated features of our newsletter is the TSRV Customer Spotlight, which focuses on one customer and the success they’ve had with our solutions. Since our last newsletter, we’ve received questions asking what TSRV stands for and how it applies to the customer spotlight section.

TSRV is the acronym for Trusted Solutions. Real Value – our corporate tagline. It quickly communicates our dedication to building trusting relationships with our customers by providing them with solutions that are quickly valued by both their staff and their citizens.

If you would like to be featured in the TSRV Customer Spotlight contact our Marketing team at Marketing@STIgov.com.

TSRV Customer Spotlight Image

Customer

Pleasanton, CA

Customer Since

2011

Department

Building

Challenges

Inefficient inspection requests

Early inspection request cutoff

Solutions Provided

Permitting IVR

Results

IVR now handles 66% of all inspection requests

Offloads 20-30 calls per day

Reduces burden on staff

24 hour inspection scheduling

“Selectron’s IVR is still the most dominant inspection request system we’re using.”

Dennis Corbett
Chief Building Official